Texas Party Supply understands the importance of having a clear and fair return policy. We want our customers to be satisfied with their purchases, and we are committed to making the return process as easy and efficient as possible.
– According to our policy, customers are allowed to return items within 30 days of the delivery date. Items must be in their original condition and packaging, and the customer is responsible for any shipping costs associated with the return. Refunds will be issued in the same form of payment used for the original purchase, and will be processed within 7-10 business days of receiving the returned item. Please note that a restocking fee of 20% will be applied and deducted from the total refund amount.
– Kindly be informed that specific items in the Category, such as centerpieces, tablecloths, and flowers, may not qualify for a return.
– In addition, we retain the right to decline returns for items that have been used, damaged, had their tags removed, or are not in their original condition. Such items will be stored in our warehouse for ten days to allow for pick-up arrangements. Failure to act within this period results in item disposal.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at (972)-247-7826 (Mon-Sat, 9am-6pm) or emailing us at [email protected]. We are here to help and want to ensure that your shopping experience with Texas Party Supply is a positive one.
